Many of the things we do at I-Paye for our Agency Partners and their clients are exactly what you should expect as part of any relationship with an umbrella service provider. But we believe that the I-Paye team offer many additional unique elements to our partners.
We are so proud of the extra services we offer and our ability to deliver on our promises that we have decided to create the I-Paye Agency Pledge.
We pledge to:
Undertake a face to face visit with you.
We believe we can build stronger relationships by meeting with you personally. We don’t employ sales reps, so whoever comes to see you will be a director or associate of the business.
Identify the pattern in your working week to highlight areas in which we can help.
Only by mapping out what really happens in your office each week can we identify the “painful” aspects of your business and work with you to resolve bottlenecks and time consuming payroll queries. Your service provider should be doing just that – providing YOU with a service that makes your busy day a whole lot smoother.
Create a Service Level Agreement (SLA) specifically around your requirements
Based on what we find out at our face-to-face meeting, we can tailor a Service Level Agreement which maps out our responsibilities to you and your contractors. We will seek to introduce efficiencies and reduce the risk of human error. For example, using easy to use 'upload templates'.
We can also link you to our automated ‘contractor set-up status’ service which tracks where every new contractor is up to in our set-up procedure. This way you will know when a contractor is set up and ready to be paid or if we are still waiting for vital information.
Conduct service visits at your offices at intervals to suit you
We do not want to distract you or your colleagues by dropping in unannounced, instead we would rather put together a timetable of service visits so we can prepare properly and help you work through issues that are affecting your business. We will also happily conduct training sessions for you and your colleagues (your offices or ours) if they wish to be kept up to date on legislation, operational changes or key industry developments.
We believe our Agency Pledge provides us with a genuine point of difference from other umbrella service providers. To find out more about how we work and how the I-Paye way can make a difference to you and your clients, contact our Business Development Team today on 0151 449 3500.
Call our business development team and speak to Sue, Gemma or Paul today! 0151 449 3500